House policies
Clear from the start.
A reservation means these rules. The privacy notice explains why we ask for identification.
Payment
The full stay is charged at booking, taxes included.
Cancellation
There is never a 100% refund. Cancel at least 7 days before check-in and 20% of the amount paid is refunded. With less than 7 days, there is no refund.
Check-in and check-out
Check-in at 3:00 pm. Check-out at 12:00 noon.
Cleaning
From 9:00 am to 12:00 noon.
No smoking
No smoking inside the room.
Care of the space
Any damage a guest causes is paid by the guest.
Nature
Take care of the beach and the Celestún reserve.
Noise
This is a quiet house. Keep the volume down.
Water
Use water carefully.